| 1.0 |
Ownership |
| 1.1 |
This site is owned and operated by The Pocket Phone Shop Ltd. Our registered office is:
103 HIGH STREET, WALTHAM CROSS, HERTFORDSHIRE, EN8 7AN |
| 1.2 |
All rights images and information in this website are owned by The Pocket Phone Shop Ltd. Any unauthorised use, copying or modification is strictly prohibited. |
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| 2.0 |
Ordering Goods and Cancellations |
| 2.1 |
All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason. |
| 2.2 |
When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You should check This Email for accuracy and let us know immediately if there are any errors, by receiving this Email you acknowledge that you enter into a contract between us The Pocket Phone Shop Ltd and yourself. |
| 2.3 |
You have the right to cancel an order within 7 days after the day the goods were delivered, The item must be completely unused, having not been switched on, with all packaging and protective stickers still in place, All documentation, and manuals must also be included, If the item is returned to us for refund and any of this criteria has not been met then the item will be sent back to you and we will debit your card for the return carriage costs. The above does not apply if we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non cancellable. |
| 2.4 |
If you wish to cancel your order you must notify The Pocket Phone Shop Ltd via email within the stated 7 day period, cancellations after 7 days will not be accepted. Upon Notifying The Pocket Phone Shop Ltd of your cancellation we will Send an Email explaining what to do with your item next. You must return the goods to The Pocket Phone Shop Ltd in exactly the same condition and completeness as The Pocket Phone Shop Ltd delivered them to you, Please note this includes, packaging (including the factory screen saver), manuals, cables, software etc. If you do not return the goods in the same unused condition and completeness, The Pocket Phone Shop Ltd at its sole discretion can either reject the cancellation or levy a charge against you or your credit card to make good any damage or missing items. |
| 2.5 |
The goods remain your property and responsibility until such time as The Pocket Phone Shop Ltd signs acceptance of the return delivery of the goods, we strongly advise you to use a secure signed for service, for example Royal Mail Special Delivery, the cost of returning the goods is your responsibility. Should you wish to return any goods, please Email us for instructions on how to do so. |
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| 3.0 |
Processing your orders and payment |
| 3.1 |
Whilst it is our intention to keep our website up to date and error free, as you can probably understand, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled. |
| 3.2 |
All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site and checkout. |
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| 4.0 |
Delivery |
| 4.1 |
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order. |
| 4.2 |
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. |
| 4.3 |
All items are subject to stock availability. |
| 4.4 |
When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them. |
| 4.5 |
If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier. |
| 4.6 |
Where an incorrect address has been given to The Pocket Phone Shop Ltd with the order we reserve the right to charge for any extra carriage costs incurred. |
| 4.7 |
Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit. |
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| 5.0 |
Returns |
| 5.1 |
Any faults that occur within the first 7 days after the goods arrive must be reported to The Pocket Phone Shop Ltd via email within this time frame to be eligible for refund/replacement. Goods with faults reported outside the first 7 days after the goods arrive should be sent to the manufacturer for repair. Please note that packaging must be in pristine condition and all items supplied must be returned to be eligible for a refund, This includes free payg sim cards where applicable. All goods will be tested if reported faulty upon their return either by The Pocket Phone Shop Ltd technical staff or the manufacturer where appropriate. |
| 5.2 |
If the goods are not faulty you have 7 days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 30 days. Please note that packaging must be in pristine condition, otherwise we will charge the customer a fee to compensate The Pocket Phone Shop Ltd for the written down value of the stock. Return shipping is at the customer’s expense. |
| 5.3 |
If any goods are returned in an incomplete manner, The Pocket Phone Shop Ltd at its sole discretion can either reject the returned item as incomplete and return the goods at the customers expense, or The Pocket Phone Shop Ltd can charge the customer a sum equivalent to the replacement cost of the missing item - this can include small items such as manuals, cables, batteries, styli, etc. If we cannot replace the missing items (e.g. replacement hard copy manuals are very difficult to replace) then The Pocket Phone Shop Ltd will charge the customer a fee to compensate The Pocket Phone Shop Ltd for the written down value of the incomplete stock. |
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| 6.0 |
VAT, Import Duty and Other Sales Taxes |
| 6.1 |
All prices listed on the site exclude VAT unless stated otherwise. |
| 6.2 |
Under UK VAT rules, VAT is charged on all shipping costs including City Link. |
| 6.3 |
For all countries outside of the EU, for example USA, Switzerland or Taiwan - no VAT is charged. |
| 6.4 |
Our main VAT registration number is UK. 820 88 66 14 |
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| 7.0 |
Privacy |
| 7.1 |
We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by The Pocket Phone Shop Ltd. |
| 7.2 |
We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time. |
| 7.3 |
All information is collected lawfully and in accordance with the Data Protection Act 1998. |
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| 8.0 |
Security |
| 8.1 |
On order processing pages we use a 1024bit certificate. |
| 8.2 |
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. |
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| 9.0 |
Pricing |
| 9.1 |
Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. |
| 9.2 |
Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when the stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. |
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| 10.0 |
General |
| 10.1 |
The use of our site and any contracts formed are governed by English law. |
| 10.2 |
We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods. |
| 10.3 |
Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence. |
| 10.4 |
Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods. |
| 10.5 |
A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. |
| 10.6 |
If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. |
| 10.7 |
We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party. |
| 10.8 |
You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing. |
| 10.9 |
We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website. |
| 10.10 |
There are from time to time links on our website to third party websites, We would like to make note that when you apply for contract handsets you are linked to a third party website which is not controlled by The Pocket Phone Shop Ltd, Fulls T&C’s for this site can be E-mailed upon customer request. We do not have any control over the content of this website nor can we be liable in respect of anything contained on this or any other website linked from The Pocket Phone Shop Ltd website – www.Latest-Gadget.co.uk.. |
| 10.11 |
These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship. |
| 10.12 |
All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors. |
| 10.13 |
Any unauthorized use of material on this site is strictly prohibited. |
| 10.14 |
These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated January 2008) |
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| 11.0 |
E&OE |
| 11.1 |
Errors and omissions must be accepted. |
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| 12.0 |
No effect to statutory rights |
| 12.1 |
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer. |
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Contact us
• The Pocket Phone Shop Ltd
• 38 Lodge Crescent
• Waltham Cross
• Hertfordshire
• EN8 8BS
• Call: +44 (0)844 568 6828
• Fax: +44 (0) 844 568 6827
Phones answered in the UK 9am - 5pm.
• Email : enquiries@latest-gadget.co.uk
• VAT Ref: GB 820886614
• Company Number: 4904357
Our Registered Office is:
103 HIGH STREET, WALTHAM CROSS, HERTFORDSHIRE, EN8 7AN
Registered in England September 2003 |
